VIN recognition at dealers

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V10 SPM
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Joined: 06.04.2016
Location: Norwich

My local Mercedes-Benz dealer claims it cannot search for my VIN on the Mercedes-Benz computer system because the software program will not accept an "X" in the VIN.  This means they always have trouble at servicing time.  Can this possibly be true?

markhowes
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Joined: 15.01.2014
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Re: VIN recognition at dealers

I don't think so.

Gav just checked on a G for me - that had a VIN with an X in it.

 

 

 

Arnie
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Joined: 12.04.2004
Location: London
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Re: VIN recognition at dealers

 

Never had any trouble with my X